Terms of Service

Last updated: April 25, 2026

Please read these Terms of Service ("Terms") carefully before using the SocialShift platform operated by SocialShift ("Company", "we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the SocialShift platform and any associated services, software, or applications (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and SocialShift.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or an in-app notification at least 14 days before they take effect. Continued use of the Service after such changes constitutes acceptance of the updated Terms.

2. Description of Service

SocialShift is a credit-based SaaS platform that enables AI-powered content generation — including images, videos, music, and text-to-speech — along with automated publishing to social media platforms and visual workflow automation. The Service integrates with leading AI providers and social networks to deliver an end-to-end creative production suite.

We continually evolve the Service. We may add, modify, or remove features at any time without prior notice, though we will make reasonable efforts to inform you of significant changes that affect your use.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract under the laws of your jurisdiction to use the Service. The Service is not directed at or intended for use by minors. By using the Service, you represent and warrant that you meet all eligibility requirements.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and all references to "you" include both you personally and the organization.

4. Account Registration

To access most features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Keep your password confidential and not share it with any third party
• Accept full responsibility for all activities that occur under your account
• Notify us immediately at hello@socialshift.ai if you suspect any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain false, inaccurate, or incomplete information, or that are used in violation of these Terms.

5. Credits, Subscriptions, and Payments

5.1 Credit System

The Service operates on a credit system. Credits are consumed per generation action and vary by output type and model. Credits are non-transferable between accounts and have no cash value. Your current credit balance is displayed in your account dashboard.

5.2 Subscriptions

Subscription plans are billed on a recurring basis (monthly or annually) at the rate disclosed at the time of purchase. Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. You may cancel your subscription at any time through your account settings.

5.3 Pricing and Changes

We reserve the right to modify our pricing at any time. For existing subscribers, pricing changes will take effect at the start of the next billing cycle following 30 days' notice.

5.4 Refund Policy

All purchases of credits and subscription fees are non-refundable, except where required by applicable law. Unused credits are forfeited upon account termination for cause. If you believe a charge was made in error, contact us within 30 days at hello@socialshift.ai.

5.5 Taxes

All prices are exclusive of applicable taxes. You are responsible for any applicable sales tax, VAT, or other taxes based on your location.

6. User Content

6.1 Your Content

You retain full ownership of any content you upload, submit, or otherwise provide to the Service ("User Content"). By submitting User Content, you grant SocialShift a limited, non-exclusive, royalty-free license to process and use your User Content solely as necessary to provide and operate the Service.

6.2 AI-Generated Content

You are granted a worldwide, royalty-free, sublicensable license to use, reproduce, modify, distribute, and publish content generated through the Service using your inputs ("Generated Content"). SocialShift does not claim ownership over your Generated Content.

6.3 No Training on Your Content

SocialShift will not use your User Content or Generated Content to train, fine-tune, or improve our own or any third-party artificial intelligence or machine learning models without your explicit prior written consent.

6.4 Content Responsibility

You are solely responsible for your User Content and Generated Content, including ensuring that it does not violate any applicable laws or the rights of any third party. We do not endorse or assume any liability for User Content or Generated Content.

When publishing AI-generated content to third-party platforms (including TikTok, YouTube, and Pinterest), you are solely responsible for complying with each platform's disclosure and labeling requirements for AI-generated or synthetic media. This includes, where required, marking content as "AI-generated" in accordance with applicable platform policies and local law.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

• Generate or distribute content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or obscene
• Create deepfakes, synthetic media, or other manipulated content depicting real persons without their explicit consent
• Infringe upon or violate the intellectual property rights of any third party
• Generate content that sexualizes minors in any way
• Use the Service to train or develop competing AI or machine learning models
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from the Service
• Scrape, crawl, or use automated tools to extract data from the Service without our express written permission
• Circumvent or disable any security, access control, or content filtering mechanisms
• Violate any third-party platform's terms of service through automated publishing features
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Transmit any viruses, malware, or other harmful code through the Service
• Engage in any activity that disrupts, damages, or interferes with the Service or its servers
• Use the Service for any commercial purpose not expressly authorized by these Terms

We reserve the right, but not the obligation, to monitor the Service and to investigate and/or take action against content or conduct that we determine, in our sole discretion, violates these Terms or applicable law.

8. Intellectual Property

The SocialShift platform, including its software, design, branding, trademarks, logos, and underlying technology, is and remains the exclusive intellectual property of SocialShift and its licensors. Nothing in these Terms grants you any right, title, or interest in the platform itself.

Any feedback, suggestions, or ideas you submit regarding the Service ("Feedback") may be used by us without restriction or compensation to you. By submitting Feedback, you assign to us all rights in such Feedback.

9. Copyright Infringement (DMCA)

We respect intellectual property rights. If you believe that content on the Service infringes your copyright, please send a notice to hello@socialshift.ai containing:

• A description of the copyrighted work you claim has been infringed
• The location (URL) of the allegedly infringing content on our Service
• Your contact information (name, address, phone, and email)
• A statement that you have a good-faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your physical or electronic signature

We will respond to valid DMCA notices and may remove or disable access to allegedly infringing content. Repeat infringers will have their accounts terminated.

10. Third-Party Services and Integrations

The Service integrates with third-party providers including Replicate, Anthropic, and various social media platforms. Your use of those integrations is also governed by each provider's own terms of service and privacy policies. We are not responsible for the content, privacy practices, or reliability of third-party services.

Links to third-party websites or services on our platform do not constitute endorsement by SocialShift.

10.1 TikTok Integration

When you use the TikTok direct-publishing feature, you agree to comply with the TikTok Community Guidelines, TikTok's Terms of Service, and the TikTok Developer Terms of Service. Content that violates those policies must not be uploaded via our platform.

You are solely responsible for all content generated and published through the TikTok integration. Because SocialShift uses AI models (such as those provided by Replicate and Anthropic) to produce content, you are required to label AI-generated content in accordance with applicable laws and TikTok's requirements. SocialShift supports you in meeting this obligation by surfacing TikTok's built-in AI-generated content disclosure option during the publishing flow. However, the final responsibility for correct and complete labeling rests with you.

We do not guarantee 100% availability of the TikTok publishing feature. Its operation depends on the stability and availability of TikTok's APIs and is subject to changes, outages, or policy updates by TikTok that are outside our control.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY CONTENT GENERATED THROUGH THE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOCIALSHIFT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO SOCIALSHIFT DURING THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless SocialShift and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content or Generated Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

15. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or permanently terminate your account and access to the Service at any time, with or without notice, if we determine that you have violated these Terms, applicable law, or for any other reason at our sole discretion.

You may terminate your account at any time by contacting us at hello@socialshift.ai or through your account settings. Upon termination, your right to use the Service ceases immediately. Credits remaining in your account are non-refundable upon termination.

Sections 6, 8, 12, 13, 14, 16, and 17 of these Terms shall survive termination.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Germany.

Notwithstanding the above, if mandatory consumer protection laws in your jurisdiction of residence provide additional rights, those rights are not waived by these Terms.

Before initiating any formal dispute, you agree to contact us at hello@socialshift.ai and attempt to resolve the dispute informally for at least 30 days.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SocialShift regarding your use of the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

17.3 Waiver

Failure by SocialShift to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, government actions, internet outages, or third-party service failures.

18. Contact

For any questions, concerns, or notices regarding these Terms of Service, please contact us:

SocialShift
Email: hello@socialshift.ai